Customer Care Center
Easy 60 Day Returns
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Customer Care Center
Common Questions
Is the item that I want to purchase currently in stock?
If I place an order, how quickly will it arrive?
How much does shipping cost?
How do I return an item?
 
Placing an Order
Payment Options
Sales Tax
Sizing Charts
Redeeming a coupon
Ordering by phone
Group sales
 
Contact Us
866-313-1985
Service@football-fanshop.com
About Your Orders
Return an item
Cancel an item
Change your order
Ask a question about your order
Change the address for your order
Exchange an item
 
Shipping Information
How quickly will my order ship?
Shipping methods and rates
Shipping policies and restrictions
Return policy
 
Privacy and Security
Credit card security
Privacy policy
 
Other
Where do I find Kids’ drawstring garments?
If I purchase an item and it goes on sale sometime after I purchase it, can i get a discount?
General policies
 
Return To Shopping

Is the item that I want to purchase currently in stock?

If an item is out of stock or discontinued, the product page that displays the product image and price will state that the item is out of stock. If the item is on backorder the site will show an estimated ship date. All other items should be considered in stock.

This information listed on our online catalog is the most up to date information that we have in regards to an item's in-stock availability.

If an item that you’ve ordered is out of stock or backordered you will be notified by email promptly.

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If I place an order, how quickly will it arrive?

Total delivery time is equal to handling time plus time for the chosen shipping method.

Handling
Handling time is the time needed to select and package your item for pick up by the carrier (i.e. USPS or UPS). A long handling time generally indicates that an item will need to be manufactured prior to delivery.

For the most up to date information about how quickly an item can be shipped to you, check the product page that displays the product image, price and detailed description. Below the product description you will see an estimated handling time required for the item.

Shipping
UPS and USPS do all of our shipping, using the fastest and most affordable option available. The following are guidelines to use for shipping methods:

Shipping method Delivery time (Does not include handling time)
Standard Ground 3 to 5 Business Days
2nd Day Air 2 Business Days
Overnight 1 Business Day (orders received before 5pm ET)
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How much does shipping cost?

48 Contiguous United States

Standard Ground

Up to $25:

$6.99

$25.01 - $50.00:

$7.99

$50.01 - $100.00

$8.99

$100.01 - $150.00

$0.00

$150.01 - $200.00

$0.00

$200.01 - $300.00

$0.00

Over $300.00

$0.00

2nd Day Air

Up to $25:

$11.99

$25.01 - $50.00:

$13.99

$50.01 - $100.00

$14.99

$100.01 - $150.00

$15.99

$150.01 - $200.00

$16.99

$200.01 - $300.00

$17.99

Over $300.00

$19.99

Overnight

Up to $25:

$29.99

$25.01 - $50.00:

$34.99

$50.01 - $100.00

$37.99

$100.01 - $150.00

$39.99

$150.01 - $200.00

$41.99

$200.01 - $300.00

$44.99

Over $300.00

$49.99


Alaska/Hawaii/US Virgin Islands/Puerto Rico

Standard Ground

Up to $25:

$19.99

$25.01 - $50.00:

$21.99

$50.01 - $100.00

$23.99

$100.01 - $150.00

$24.99

$150.01 - $200.00

$25.99

$200.01 - $300.00

$27.99

Over $300.00

$29.99

2nd Day Air

Up to $25:

$29.99

$25.01 - $50.00:

$31.99

$50.01 - $100.00

$33.99

$100.01 - $150.00

$34.99

$150.01 - $200.00

$35.99

$200.01 - $300.00

$37.99

Over $300.00

$39.97

Overnight

Up to $25:

$49.99

$25.01 - $50.00:

$54.99

$50.01 - $100.00

$59.99

$100.01 - $150.00

$64.99

$150.01 - $200.00

$69.99

$200.01 - $300.00

$74.99

Over $300.00

$79.99

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Payment Options

We accept Visa, MasterCard, Discover and American Express. Your credit card will be charged at the time your order is placed. We can also accept Paypal, personal checks and money orders. To pay by money order call us toll-free at 866-313-1985 and place a phone order.

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Sales Tax

Sales tax is not charged on orders that are shipping to an address outside of the State of Illinois. If you are shipping football-fanshop.com merchandise to an address within Illinois you will be charged the current Illinois sales tax rate for Cook County.

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Redeeming a coupon

Occasionally football-fanshop.com will run promotions and distribute coupons to its patrons via email. If you have received a coupon and you would like to redeem it, add the items that you’d like to purchase to your cart and then begin the checkout process. Enter the coupon code on bottom of the billing page where your payment information is captured. The resulting discount will be applied and displayed on the final order review page before your order is placed.

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Ordering by phone

You can place an order by phone 24 hours a day, 7 days a week. Just call us toll-free at 866-313-1985, and a sales representative will be happy to assist you.

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Group sales

If you are placing a large order for your team or company please contact us 9am to 11pm ET, Monday through Friday, 10 am to 6 pm ET, Saturday and Sunday. We will be happy to ensure that you receive a spectacular deal.

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How quickly will my order ship?

A handling time exists for every item that football-fanshop.com sells. The handling time is the time needed to select and package your item for pick up by the carrier (i.e. USPS or UPS). A long handling time generally indicates that an item will need to be manufactured prior to delivery. The handling for an item often varies from product to product. For the most up to date information about how quickly an item can be shipped to you, check the product page that displays the product image, price and detailed description. Below the product description you will see an estimated handling time required for the item.

Total delivery time is equal to handling time plus time for the chosen shipping method. Shipping times vary according to the desired shipping method. The following guidelines should be used:

Shipping method Delivery time (Does not include handling time)
Standard Ground 3 to 5 Business Days
2nd Day Air 2 Business Days
Overnight 1 Business Day (orders received before 5pm ET)
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Shipping methods and rates

48 Contiguous United States

Standard Ground

Up to $25:

$6.99

$25.01 - $50.00:

$7.99

$50.01 - $100.00

$8.99

$100.01 - $150.00

$0.00

$150.01 - $200.00

$0.00

$200.01 - $300.00

$0.00

Over $300.00

$0.00

2nd Day Air

Up to $25:

$11.99

$25.01 - $50.00:

$13.99

$50.01 - $100.00

$14.99

$100.01 - $150.00

$15.99

$150.01 - $200.00

$16.99

$200.01 - $300.00

$17.99

Over $300.00

$19.99

Overnight

Up to $25:

$29.99

$25.01 - $50.00:

$34.99

$50.01 - $100.00

$37.99

$100.01 - $150.00

$39.99

$150.01 - $200.00

$41.99

$200.01 - $300.00

$44.99

Over $300.00

$49.99


Alaska/Hawaii/US Virgin Islands/Puerto Rico

Standard Ground

Up to $25:

$19.99

$25.01 - $50.00:

$21.99

$50.01 - $100.00

$23.99

$100.01 - $150.00

$24.99

$150.01 - $200.00

$25.99

$200.01 - $300.00

$27.99

Over $300.00

$29.99

2nd Day Air

Up to $25:

$29.99

$25.01 - $50.00:

$31.99

$50.01 - $100.00

$33.99

$100.01 - $150.00

$34.99

$150.01 - $200.00

$35.99

$200.01 - $300.00

$37.99

Over $300.00

$39.97

Overnight

Up to $25:

$49.99

$25.01 - $50.00:

$54.99

$50.01 - $100.00

$59.99

$100.01 - $150.00

$64.99

$150.01 - $200.00

$69.99

$200.01 - $300.00

$74.99

Over $300.00

$79.99

 

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Shipping policies and restrictions

football-fanshop.com can only accept orders that are shipping to one of the following: United States, Puerto Rico, U.S. Virgin Islands. However, do note that there are certain products that can only ship within the Continental U.S. and cannot be shipped to P.O. Boxes or military addresses. Please read the product descriptions carefully to be sure the item(s) you are ordering are able to be shipped to the desired location.

Any international duties, taxes, and brokerage fees are not included and are the responsibility of the customer. If you have any questions about duties or custom charges please contact your local post office.

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Return policy

Easy 60-Day Returns

We're committed to your total satisfaction. If, for any reason, you're not completely happy with your purchase, you can get a full refund of the product price and any associated tax, within sixty (60) business days of receipt of the item(s).

To return an item you don’t even need to contact us first!  Simply return the item via a trackable method to:

Returns Dept
725 Landwehr Rd.
Northbrook, IL 60062

Be sure to either include your packing slip or write your order number on the outside of the package to ensure a prompt credit!

To receive either a credit toward an exchange or a credit on your charge account, please note that all returns and exchanges must be in new, unused or unworn condition with the original tags and stickers attached. Items deemed worn, used, dirty or missing tags will be returned to purchaser at their expense and no refund will be issued. Swimwear, Underwear, Customized and personalized items are not returnable. Since lost return shipments are the responsibility of the customer, be sure to obtain a tracking number from the courier for the return shipment.

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Where do I find Kids’ drawstring garments?

For safety purposes, we do not sell children's garments that contain drawstrings at the hood or neck. This policy is in compliance with the U.S. Consumer Product Safety Commission.

 
If I buy an item, and it goes on sale sometime after I purchase it, can I get a discount?

Unfortunately, we are unable to honor sale prices on purchases prior to an item or items going on sale.

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